Please read these Terms & Conditions carefully before registering or using the joan365 platform. By accessing joan365, you agree to be bound by the terms set out below.
These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Player," "User," or "you") and joan365 ("joan365," "we," "us," or "our") governing your access to and use of the joan365 online gaming platform available at joan365.app. By registering an account, accessing the platform, or placing any wager, you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety. If you do not agree to these terms, you must immediately cease using the joan365 platform.
By accessing, registering on, or using the joan365 platform in any capacity, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.
joan365 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Continued use of the platform following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to review this Agreement periodically for updates.
These Terms & Conditions apply to all users of the joan365 platform, including without limitation users who are browsers, registered players, depositors, and contributors of content.
IMPORTANT: joan365 is strictly for individuals who are 21 years of age or older. This is a mandatory legal requirement under Philippine gambling regulations. Persons under the age of 21 are strictly prohibited from registering, depositing, or participating in any gaming activity on the joan365 platform.
To be eligible to register and use the joan365 platform, you must satisfy all of the following conditions at the time of registration and at all times during your use of the platform:
joan365 reserves the right to request proof of age and identity at any time. Accounts found to belong to individuals under the age of 21 will be immediately suspended, all winnings will be forfeited, and any deposits will be returned at joan365's sole discretion.
To access the full range of joan365 services, you must register a player account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete.
Each player is permitted to hold only one (1) registered account on the joan365 platform. The creation of multiple accounts by a single individual is strictly prohibited and constitutes a material breach of these Terms & Conditions. joan365 reserves the right to close all duplicate accounts and forfeit any associated balances.
joan365 is required to conduct identity verification in compliance with applicable Philippine anti-money laundering laws and PAGCOR regulatory requirements. You agree to submit the following documents upon request:
Withdrawals will not be processed until KYC verification is successfully completed. joan365 reserves the right to suspend or close accounts where KYC requirements are not met within a reasonable timeframe.
You are solely responsible for maintaining the confidentiality of your joan365 account credentials, including your username, password, and any OTP codes. You agree to notify joan365 immediately upon becoming aware of any unauthorized use of your account. joan365 shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
All financial transactions on the joan365 platform are conducted in Philippine Peso (PHP / ₱). joan365 supports the following payment methods for deposits and withdrawals:
Note: joan365 does not accept cryptocurrency of any kind or credit card gambling deposits. These payment methods are prohibited in compliance with Philippine regulations.
Deposits are credited to your joan365 account balance upon successful confirmation from the payment provider. Minimum and maximum deposit amounts are displayed on the deposit page and may vary by payment method. You agree that all deposits are final and non-refundable except as required by law or as expressly stated in these Terms & Conditions.
Withdrawal requests are processed after successful KYC verification. Withdrawals are typically processed within 24-48 hours for GCash and PayMaya, and within 2-5 business days for bank transfers. joan365 reserves the right to request additional verification documents before processing any withdrawal.
Minimum and maximum withdrawal amounts apply and are displayed on the withdrawal page. Withdrawals must be made to a payment method registered in your own name. Third-party withdrawals are strictly prohibited.
joan365 reserves the right to charge a processing fee for withdrawals below a specified threshold amount. Any applicable fees will be clearly disclosed before you confirm your withdrawal request.
joan365 may offer bonuses, promotions, and other incentives from time to time. All bonuses and promotions are subject to specific terms and conditions, including wagering requirements, time limits, game restrictions, and maximum bet limits, which will be clearly stated in the promotional terms.
Bonuses are intended for recreational players only. joan365 reserves the right to withhold, cancel, or reclaim any bonus where it reasonably suspects abuse, fraud, or violation of the bonus terms. Bonus abuse includes but is not limited to:
Unless otherwise stated, bonuses cannot be withdrawn until all wagering requirements have been met. joan365 reserves the right to modify or cancel any promotion at any time without prior notice.
All games available on the joan365 platform are provided by licensed third-party game providers and use certified Random Number Generator (RNG) technology to ensure fair and random outcomes. Game rules, payout rates (RTP), and other relevant information are available within each game or upon request from customer support.
You agree to play all games in accordance with the published rules. joan365 reserves the right to void any wagers placed in violation of game rules or these Terms & Conditions.
In the event of a technical malfunction, system error, or game malfunction, all affected wagers and payouts will be void. joan365 will make reasonable efforts to notify affected players and restore account balances to their pre-malfunction state. joan365 shall not be liable for any losses arising from technical malfunctions beyond the return of affected wagers.
If you experience a disconnection during gameplay, any wagers placed prior to the disconnection will stand and will be settled according to the game outcome. You may reconnect to view the result. joan365 is not responsible for disconnections caused by your internet service provider or device.
You agree not to engage in any of the following prohibited activities while using the joan365 platform:
Violation of any of the above prohibitions may result in immediate account suspension, forfeiture of all balances, and referral to law enforcement authorities where appropriate.
All content on the joan365 platform, including but not limited to text, graphics, logos, images, software, and game content, is the property of joan365 or its licensors and is protected by Philippine and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the joan365 platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the joan365 platform without prior written permission from joan365.
The joan365 name, logo, and all related trademarks are the property of joan365. You may not use any joan365 trademarks without express written consent.
To the fullest extent permitted by applicable law, joan365 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
joan365's total liability to you for all claims arising out of or related to these Terms & Conditions or your use of the platform shall not exceed the amount of deposits you have made to your joan365 account in the six (6) months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, joan365's liability will be limited to the maximum extent permitted by law.
⚠️ Gambling is addictive. Know when to stop. This is a PAGCOR-recommended message. joan365 is committed to promoting responsible gaming and providing tools to help players maintain control over their gambling activity.
joan365 provides the following responsible gaming tools, which you may access at any time through your account settings:
If you believe you may have a gambling problem, we strongly encourage you to seek help. For more information and resources, please visit our Responsible Gaming page or contact a professional support organization.
joan365 reserves the right to suspend or close accounts where we reasonably believe a player is experiencing gambling-related harm, even if the player has not requested self-exclusion.
joan365 reserves the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:
Upon account suspension or termination, you will no longer be able to access your account or place any wagers. Any remaining account balance (excluding forfeited bonuses or winnings obtained through fraudulent activity) will be returned to you following completion of any necessary investigations and in accordance with applicable law.
You may request voluntary account closure at any time by contacting customer support. Voluntary closures are subject to a cooling-off period of 24 hours before becoming effective.
joan365 is committed to protecting your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference.
By using the joan365 platform, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy. You acknowledge that joan365 may share your information with third-party service providers, payment processors, and regulatory authorities as necessary to operate the platform and comply with legal obligations.
joan365 will never sell your personal information to third parties for marketing purposes. All personal data is stored securely using industry-standard encryption protocols.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions, or the breach, termination, or invalidity thereof, shall be resolved through good-faith negotiation between you and joan365. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI).
The arbitration shall be conducted in Metro Manila, Philippines, in the English language. The decision of the arbitrator shall be final and binding on both parties.
Notwithstanding the above, joan365 reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of joan365's intellectual property rights or confidential information.
joan365 reserves the right to modify, amend, or update these Terms & Conditions at any time, in its sole discretion. Any changes will be effective immediately upon posting to the joan365 platform, unless otherwise stated.
We will make reasonable efforts to notify you of material changes to these Terms & Conditions by posting a notice on the platform or sending an email to your registered email address. However, it is your responsibility to review these Terms & Conditions periodically for updates.
Your continued use of the joan365 platform following the posting of any changes constitutes your acceptance of those changes. If you do not agree to the modified Terms & Conditions, you must immediately cease using the platform and close your account.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the joan365 platform, please contact us:
We aim to respond to all inquiries within 24 hours. For urgent matters, please use the live chat feature on the joan365 platform.
Here are the most important takeaways from the joan365 Terms & Conditions.
Now that you understand the joan365 Terms & Conditions, you're ready to register and start playing. Join over one million Filipino players who trust joan365 for fair games and secure transactions.
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